New Sellers might be unable to access Retain settings and the ProfitWell Metrics dashboard

Identified·Partial outage

We have identified an issue affecting access to Retain settings and Metrics for some new Paddle Billing signups in the dashboard. A fix has been scheduled for deployment for new signups, and the access for sellers who signed up earlier is being gradually restored.

We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

Tue, Apr 28, 2026, 04:45 PM

(1 day ago)

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Affected components

Apr 28, 2026, 03:41 PM

Now

Updates

Identified

We have identified an issue affecting access to Retain settings and Metrics for some new Paddle Billing signups in the dashboard. A fix has been scheduled for deployment for new signups, and the access for sellers who signed up earlier is being gradually restored.

We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

Tue, Apr 28, 2026, 04:45 PM

Investigating

We have identified an issue affecting new sellers’ access to the ProfitWell Metrics. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed.

We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

Tue, Apr 28, 2026, 03:36 PM(1 hour earlier)