Resolved
After a period of monitoring, we can confirm that the issue is fully resolved. With this, the incident is closed.
Please reach out to support via sellers@paddle.com should you have any questions or concerns.
Monitoring
[Monitoring] Our engineers have identified the issue and implemented a fix. All affected transactions have now been processed.
We will continue to monitor the platform for the next 24 hours before closing this incident.
We apologize for the disruption to our service. If you have any questions or concerns, please reach out to us at sellers@paddle.com.
Investigating
Our engineers are currently investigating an issue processing transactions for Paddle Billing. The impact is being looked into and we will update as soon as we know more, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.
