Maintenance has completed

We are pleased to confirm that the issue affecting checkout loading across Paddle Classic and Paddle Billing has been resolved, and normal service has now been fully restored. A small number of sellers were impacted during this time.

Our team will continue to monitor the situation closely over the next 24 hours to ensure ongoing stability.

We sincerely apologize for any disruption this may have caused.
If you have any further questions or concerns, please don’t hesitate to reach out to my team at sellers@paddle.com.

Following 24 hours of monitoring, we are happy to confirm that this incident is now closed. Our checkout service remains fully stable with no further issues detected.

Thank you for your patience while we worked through this. If you have any questions, please don't hesitate to reach out to us at sellers@paddle.com.

The incident affecting Retain has been resolved, and service has recovered.

We will continue monitoring to ensure everything remains stable. If you have any questions, please contact our Customer Support team at sellers@paddle.com.

This maintenance has been completed successfully

This maintenance has been completed successfully

After a period of monitoring, we can confirm that the issue affecting AliPay payments has been fully resolved, and the payment method is successfully processing for all buyers.

Between 12.40pm and 01.57pm GMT on 6 Feb, we experienced an issue that prevented buyers from completing payments using AliPay. During the incident, this payment method was unavailable at checkout or resulted in errors for attempted transactions. Normal service was restored once the issue was resolved.

We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.