The issue has now been resolved, and our team is monitoring the situation to ensure normal service continues.

We apologize for any disruption this may have caused. If you have any questions or concerns, please reach out to us at sellers@paddle.com.

Maintenance has completed

The incident affecting Retain settings and Metrics in the dashboard has been fully resolved. All services are now operating normally. 

We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.

The underlying issue affecting Email, Webhooks & Alerts has been resolved. The service became fully operational again, processing new webhooks and outbound emails at 12:07 BST, and all delayed webhooks and outbound emails were successfully reprocessed by 12:12 BST.
Our teams will continue to monitor the services closely to ensure ongoing stability.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

We are pleased to confirm that this issue has been resolved, and normal service has now been fully restored.

Our team will continue to monitor the situation closely over the next 24 hours to ensure ongoing stability.

We sincerely apologize for any disruption this may have caused.
If you have any further questions or concerns, please don’t hesitate to reach out to my team at sellers@paddle.com.

Maintenance has completed

We are pleased to confirm that the issue affecting checkout loading across Paddle Classic and Paddle Billing has been resolved, and normal service has now been fully restored. A small number of sellers were impacted during this time.

Our team will continue to monitor the situation closely over the next 24 hours to ensure ongoing stability.

We sincerely apologize for any disruption this may have caused.
If you have any further questions or concerns, please don’t hesitate to reach out to my team at sellers@paddle.com.

Following 24 hours of monitoring, we are happy to confirm that this incident is now closed. Our checkout service remains fully stable with no further issues detected.

Thank you for your patience while we worked through this. If you have any questions, please don't hesitate to reach out to us at sellers@paddle.com.